Privacy Policy

01

Who we are

Hamiltons Realty is a real estate brokerage with a registered office at Business Bay, Dubai, United Arab Emirates. We advise buyers, investors, sellers and landlords on property in Sharjah.

This policy explains what happens to your information when you use hamiltons-realty.com, send us an enquiry, or message us on WhatsApp. If anything here is unclear, email hello@hamiltons-realty.com and we will explain it in plain terms.

02

Information we collect

• Enquiry details you give us: your name, phone number, preferred way of being contacted, and the community, unit type or budget you are interested in.
• WhatsApp messages: when you message our WhatsApp number, we receive your WhatsApp display name, phone number and the content of your messages, including any images, voice notes or documents you send.
• Technical information: device type, browser, approximate location derived from your IP address, pages viewed, and how you arrived at the site.

03

How we use it

• To reply to your enquiry and arrange viewings, calls or follow-ups.
• To send you information about the Sharjah communities and units that match what you asked about.
• To keep an internal record of our conversations so whoever picks up your enquiry has the full context.
• To understand which pages and communities people find useful, so we can improve the site.

04

Cookies and analytics

We use Google Tag Manager and Google Analytics 4 to measure page views and interactions such as enquiry submissions and clicks on our WhatsApp and call buttons. These tools use cookies and similar identifiers, and report to us in aggregate rather than by name.

You can block or delete cookies in your browser settings, or install Google's own opt-out browser add-on. The site continues to work if you do.

05

Who else processes your information

We do not sell your information, and we do not share it with developers or third parties for their own marketing.

• Our website hosting and database provider, which stores enquiries securely on our behalf.
• Our customer relationship management system, where our team manages and follows up on leads.
• WhatsApp, provided by Meta, when you choose to contact us that way. Their own privacy terms apply to the messaging service itself.
• Google, for the analytics described above.

06

How long we keep it

We keep enquiry and message records for as long as needed to deal with your enquiry and for a reasonable period afterwards for business records and legal obligations. When information is no longer needed, we delete it.

07

Your choices and rights

To make any of these requests, email hello@hamiltons-realty.com. We will respond within a reasonable time and may ask you to confirm your identity first.

• Ask us what information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your information, where we are not required to keep it.
• Tell us to stop contacting you, at any time, by replying to any message or emailing us.

08

Security

Enquiries are transmitted over encrypted connections and stored in access-controlled systems. Access is limited to the people who need it to do their job. No system is perfectly secure, so please do not send sensitive documents such as passport scans or bank details through the website forms.

09

Children

Our services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us information, contact us and we will remove it.

10

Changes to this policy

We may update this policy as our services or tools change. The date at the top of this page always shows when it was last revised.